Help

• Plug-Ins
• System Requirements
• Your Account
• Contact Product Support

Plug-Ins

The Browser Tuneup utility will tell you whether or not media players and plugin programs are present on your computer and, when they are present, whether they are up-to-date.

To check and update media programs or plug-ins:

1. Click this Browser Tuneup link to open and work with the Browser Tuneup.
2. In the list of plug-in programs in the center of the Browser Tuneup window, check which plug-ins are currently installed.
3. For a plug-in that you need but which is not installed, click the Get It button to download the latest version. In some cases, you may need to register for the player or plug-in, and you may need to restart your computer when you finish the download and installation.
4. For a plug-in that is installed, click the Test It button to verify that it functions properly. If it does not, follow the on-screen instructions to download a new version.
5. When you finish installing the players or plug-ins your website requires, close the Browser Tuneup, restart your browser, and then return to MyHistoryKit.

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System Requirements

MyHistoryKit

To see the full list of software platforms (PC and Mac) and browsers (Internet Explorer, Safari, Firefox) that are supported, please log in to MyHistoryKit and find the Help icon in the upper-right corner. At that location, click the icon to open the Site Help window. The Site Help online manual contains up-to-date information about site requirements. You can also find information posted about Grade Tracker, how to view your Pearson account summary, and how to use Site Search. The Browser Tuneup can be accessed from within the Help section, too.

Cookies and JavaScript options

MyHistoryKit may use both cookies and JavaScript technology. (Cookies provide a way for the website to identify users and keep track of their preferences.) Both of these features must be turned on in your browser and are usually enabled by default. See your browser Help for instructions on how to view or change these browser options.

Popup windows

Some features of this website display in a popup browser window. If you are using a browser that offers popup control or are running an add-on program to control popups, you may need to take steps to use such features. The steps to take depend on the browser or add-on program you are using.

Additional software

Depending on the content at your site, you may also need to download one or more free plug-ins (such as Adobe ® Reader ® or Macromedia ® Flash™ . You can use the Browser Tuneup to check whether a plug-in is installed. If it is not, or you need to upgrade your version, you can follow links to download it.

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Your Account

Forgot your login name or password?

Go to https://register.pearsoncmg.com/forgotlogin/fl_enter_dat a.jsp to request your login or password information. This information will be emailed to the address you entered when you redeemed your access code card and created your Pearson Education subscription.

Update your information and view your account summary.

Go to https://register.pearsoncmg.com/userprofile/up_login.jsp to update your subscription information. After logging in, you can update the email address you have on file, change your login name or password, or review the expiration dates of your subscriptions.

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MyHistoryKit Technical Support

Pearson's Customer Technical Support website contains the latest information for all Pearson products. To obtain support, please visit us online at http://247pearsoned.custhelp.com. You can search our Knowledge Base for common solutions, submit a support request form, chat online with a representative using our real-time instant messaging tool, view product alerts and "how-to" tours, and view our hours of operation.

Note: To ensure that you receive e-mails from Customer Technical Support, please add the product.support@pearsoned.com e-mail address to your e-mail program's address book or spam filtering software's "approved sender" list. The product.support@pearsoned.com email address is used only for outbound e-mail from the Pearson Customer Technical Support Team.

Contact Your Sales Representative

If you would like to try MyHistoryKit or learn more about it, please contact your Pearson representative.

Other Questions?

If you have other questions about MyHistoryKit that are not answered on our Web site, please send us an email at MyHistoryKit@pearson.com.

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